Refund & Return Policy

Last Updated: May 2026

At Klaybird, LLC (“Klaybird,” “we,” “our,” or “us”), we want you to feel confident in every purchase. Because many of our products are made‑to‑order, we’ve created a clear and fair policy to help you understand when refunds, returns, or replacements may apply.

Most Klaybird items are produced on demand. This means:

• We do not accept returns or exchanges for reasons such as wrong size, color preference, or buyer’s remorse.
• We do offer replacements or refunds for items that arrive damaged, defective, or incorrect.

If your order arrives with an issue, we will make it right.

Please contact us within 14 days of delivery if:

• The product is damaged
• The print quality is flawed
• You received the wrong item
• The order is missing items

To help us resolve the issue quickly, include:

• Your order number
• A description of the problem
• Clear photos of the item and packaging

Once verified, we will issue a replacement or refund at no additional cost.

If your package is marked as delivered but you did not receive it:

• First check with neighbors, household members, or your local carrier.
• If the package cannot be located, contact us and we will assist with next steps.

If a package is lost in transit, we will work with the carrier to resolve the issue and may issue a replacement depending on the situation.

Because orders begin production quickly, cancellations are only possible within 2 hours of placing your order. After that window, we cannot guarantee cancellation.

Due to the custom nature of our products, the following cannot be returned:

• Apparel or accessories with custom prints
• Personalized items
• Digital products
• Gift cards

If a refund is approved:

• It will be issued to your original payment method
• Processing times may vary depending on your bank or payment provider
• Shipping costs are non‑refundable unless the issue was our error

If you have questions or need help with a return or refund, reach out anytime:

Klaybird, LLC   Email: support@Klaybird.store

We’re here to make sure you’re taken care of.

Last Updated: May 2026

At Klaybird, LLC (“Klaybird,” “we,” “our,” or “us”), we work with trusted production partners and carriers to ensure your order arrives safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

Most items are made‑to‑order. Typical processing times are:

• 2–5 business days for apparel and accessories
• 3–7 business days for specialty items (drinkware, jewelry, home goods)

Processing times may vary during holidays, sales, or periods of high demand.

Shipping times depend on your location and the carrier. Once shipped, most orders arrive within:

• 3–7 business days within the United States
• 7–21 business days for international orders (where available)

These timeframes are estimates and not guaranteed.

Shipping costs are calculated at checkout based on:

• Product type
• Destination
• Carrier rates

Any promotional free‑shipping offers will be clearly displayed when available.

Once your order ships, you will receive a confirmation email with a tracking number (when available). Tracking updates may take up to 24–48 hours to appear.

Please double‑check your shipping information at checkout. Klaybird, LLC is not responsible for:

• Delays caused by incorrect addresses
• Lost packages due to incomplete or inaccurate information
• Additional fees charged by carriers for address corrections

If you notice an error, contact us immediately — we may be able to update it before production begins.

If your package is marked as delivered but you did not receive it:

• Check with neighbors or household members
• Verify the delivery location with your carrier
• Wait 24 hours in case of delayed scanning

If the package is still missing, contact us and we will help determine next steps.

Packages lost in transit may be eligible for replacement depending on the situation.

International customers are responsible for any customs fees, duties, or taxes required by their country. These charges are not included in our prices or shipping fees.

To reduce shipping times, orders may be fulfilled from different production facilities depending on:

• Product type
• Your location
• Inventory availability

This means items in the same order may arrive in separate packages.

If you have questions about shipping or need help with an order, reach out anytime:

Klaybird, LLC   Email: support@Klaybird.store

We’re here to help ensure your order arrives smoothly.